When i realized that i may have to seek alternative measures to resolve my dilemma i have been conversing with the owner of the shop in emails only as that way i have documented evidence of what has been said should this matter have to be resolved in court. this is the only repair shop that would work on my truck nearby. the problem is when smog components are hooked up the truck dies out and is hard to start or wont start, when the emissions are bypassed runs perfectly fine and quiet. here is the repair facility scenario. i do have it in writing that there is NO charge to me for the repairs due to the circumstances of the first attempt to repair .
-------- Original message -------- Subject: 1980 chevy luv From: Janet Kloos To:
budsauto1966@hotmail.com CC:
Glen,
We have a problem.
Several months ago (Nov. 1, 2011 thru Dec 20, 2011) I had brought my truck in to your shop for a diagnostic, repair and a smog test.
For several weeks i was told it needed repairs to this or that and by fixing those the truck would pass smog. each additional repair paid for was told to me that it was the cause of not passing smog.
$588.76 later i still have not had diagnostic, repairs of it failing smog, and a legal failed smog certificate.
I went to the State of California smog check referee to get a waiver due to the amount of work performed smog related issues and showed him ALL the paperwork and receipts you provided me with.
He said the " failed smog certificate"( i was assured from your repair center would be suffice.) was not a smog test. Aborted smog tests are not valid as a failed certificate
on a smog test.
He asked about the diagnostic report, i could only give him the items we were told over the phone and had written down. he said that i hadnt gotten a diagnostic report either then, as it would have been itemized what parts were failing and what parts were fine.
we were wanting smog repairs done and paid for services that were told would solve the problem. as well as a smog test that the referee says "it wasn't tested because it couldn't BE tested."
I have Spoken with Department Of Consumer Affairs: Bureau Of Automotive Repair and advised me to file a complaint. However we need to be able to resolve this as i feel i am entitled to a refund of services paid for and not performed.
Respectfully,
Janet Kloos
------------------------------------------------------------------------------
--- On Fri, 5/4/12, glen mattis <budsauto1966@hotmail.com> wrote:
From: glen mattis <budsauto1966@hotmail.com>
Subject: Re: 1980 chevy luv
To: "janetkloos@yahoo.com " <janetkloos@yahoo.com>
Date: Friday, May 4, 2012, 6:24 PM
I was in and out back then due to health problems and if I recall right Martin was there and I had some major problems with him I am still trying to make right if you would I would like to get ur truck back in with what paper work u have and I will do what ever I can to make it right I am back at shop most of the time I am very sorry just one bad employee can make a mess with things
-------------------------------------------------------------------------------
Date: Fri, 4 May 2012 19:12:22 -0700
From:
janetkloos@yahoo.com Subject: Re: 1980 chevy luv
To:
budsauto1966@hotmail.com Thank you for your quick reply. , can you please call me at XXX-XXX-XXXX. I would like to talk to you and had called the shop today but you were not in i was told. i have toll blocking so i was unable to call your cell phone number you had given me before as it is a 909 area code.
we are wanting to have this situation corrected and paid in full what was owed for work said needed to make it pass smog or at least have a fail on the smog. after several hundred dollars of it being this then several hundred more because another thing was then the blame we were not in a position to keep throwing money on it and not have the problem solved. I feel that we have paid in full the amount that was needed to have it fixed properly and pass smog.
i am looking forward to hearing from you soon so we can correct this situation. I dont want to get another moving permit and take it down there and you not be present personally.
Respectfully
Janet Kloos
-------------------------------------------------------------------------------
--- On Fri, 5/4/12, glen mattis <budsauto1966@hotmail.com> wrote:
From: glen mattis <budsauto1966@hotmail.com>
Subject: RE: 1980 chevy luv
To:
janetkloos@yahoo.com Date: Friday, May 4, 2012, 9:07 PM
today i was in and out due to court getting custody of my grand son. but most likley i was there i just have my son screening my phone calls due to i need to focuse in the work getting out being done right and so on and people other then customers like sales people trying to sale me things i dont want nor need take up to much of my time so if you happen to have to call just ask for dustin thats my son and tell him i said i wanted to talk to you then if i am not there i just went on test drive or something quick and will be right back. then i will call you right back ok i will call you monday and if i should get busy and forget then call me at shop around noon ok thank you and have a good weekend Glen
----------------------------------------------------------------------------------------
-------- Original message -------- Subject: RE: 1980 chevy luv From: Janet Kloos To:
budsauto1966@hotmail.com CC:
ok, thank you again for your reply.
i look forward to hearing from you monday and will call you at noon if i have not heard from you by then. Have a good weekend as well
thanks again,
Janet Kloos
-------------------------------------------------------------------------------------------------
--- On Thu, 5/10/12, glen mattis <budsauto1966@hotmail.com> wrote:
From: glen mattis <budsauto1966@hotmail.com>
Subject: RE: 1980 chevy luv
To: "janetkloos@yahoo.com " <janetkloos@yahoo.com>
Date: Thursday, May 10, 2012, 1:34 PM
Update I am looking for parts
-----------------------------------------------------------------------
-------- Original message -------- Subject: RE: 1980 chevy luv From: Janet Kloos To:
budsauto1966@hotmail.com CC:
I have not heard from you recently, Can you please give me an update?
Thank you kindly.
Respectfully;
Janet Kloos
------------------------------------------------------------------
--- On Sun, 5/27/12, glen mattis <budsauto1966@hotmail.com> wrote:
From: glen mattis <budsauto1966@hotmail.com>
Subject: RE: 1980 chevy luv
To: "janetkloos@yahoo.com " <janetkloos@yahoo.com>
Date: Sunday, May 27, 2012, 1:30 PM
Update I found parts I am guessing should be in by end of week
------------------------------------------------------------------------------------
-------- Original message -------- Subject: RE: 1980 chevy luv From: Janet Kloos To:
budsauto1966@hotmail.com CC:
Good morning Glen;
Are there any new updates you can provide? Thank you in advance.
Respectfully;
Janet Kloos
Respectfully;
Janet Kloos
Login
FAQ
Search
